REFUND POLICY
Refund Policy for Online Consultation ServiceAt our online consultation service, we strive to provide our clients with the highest level of satisfaction. However, we understand that circumstances may arise where a refund may be necessary. Please review our refund policy carefully:
- Refund Eligibility:
- Refunds will be considered for cancellations made at least 24 hours prior to the scheduled appointment time.
- Refunds will not be granted for cancellations made within 24 hours of the scheduled appointment time or on the same day as the appointment.
- Additionally, no refunds will be processed if the cancellation request is made a day before the scheduled appointment, even if it is less than 24 hours prior.
- Once the consultation has started, no refunds will be given, regardless of the number of days scheduled.
- Refund Request Process:
- To request a refund, please contact our customer support team within the eligible timeframe.
- Your refund request will be subject to review and approval by our team.
- Once approved, the refund will be processed and issued to the original payment method.
- Refund Processing Time:
- Approved refunds will be processed within 7 to 8 working days for domestic clients.
- For international clients, the processing time may exceed 7 working days, depending on the client’s location and the payment method used.
- Refund Limitations:
- Refunds are subject to our discretion and may be denied in certain circumstances, such as misuse of the service or violation of our terms and conditions.
- We reserve the right to deduct any applicable fees or charges from the refund amount.
We strive to handle all refund requests fairly and efficiently. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team.